© 2019, Yoga Wake Up

Frequently Asked Questions

GENERAL

On which devices is Yoga Wake Up available?

Yoga Wake Up is available on Android and iOS devices (iPad, iPhone, iPod Touch).

What version of iOS is needed for the app?

Yoga Wake Up requires iOS 10 or later.

What version of Android is needed for the app?

Android 5.0 (LOLLIPOP)

 

Is the app available in all countries?

Yes, the app is available in every country on the App Store. The pricing is for customers in the United States. Pricing in other countries may vary and actual charges may be converted to your local currency depending on your country of residency.

 

USER EXPERIENCE

How do I set a WakeUp?

To set a wakeup, you must first download the specific wakeup that you want. Then, set the time of your bedtime reminder and wakeup, the day of your wakeup, and the volume.

 

I downloaded the app, but don’t know how to download a particular video. How do I do this?

Actually, Yoga Wake Up is an audio-only app. There are no videos to download, just audio wakeups!

 

Can I set a wakeup for more than one day a week?

Yes! When you are setting up a wakeup, click all the days of the week that you want to wake up to it.

 

How do I turn off a wakeup?

When you set a wakeup, it shows up in the “My Wakeups” tab on the app. There, you can turn on and off different wakeups by flipping the on and off switch on the right side of your screen.

 

Why can’t I access some of the wakeups?

Some wakeups are subscription only. You must purchase a subscription in order to listen to them.

 

How much is a subscription?

A Yoga Wake Up subscription is $9.99 per month, $34.99 for 6 months or $53.99 per year. It will be charged through your iTunes account. At the end of the term, your subscription will automatically renew through your iTunes account. You will be charged for the regular price of the subscription within 24 hours prior to the end of the current term. You can turn off automatic renewal in your iTunes account settings, but you must do so at least 24 hours before the end of the current term. Refunds will not be provided for the unused portion of any term. Any unused portion of a free trial period will be forfeited when the user purchases a subscription to that publication.

 

How do I purchase a subscription?

There are two ways you can purchase a subscription:

  1. Go to the “Profile” tab on the app and click on the settings gear icon in the top right of your screen. Under “Subscription Plan,” click on the gold “subscribe” button.

  2. Click on a locked wakeup, then scroll down and click “Subscribe to wake up to this.”

 

How do I cancel my subscription?

To cancel your subscription, go to the “Profile” tab on the app and click on the settings gear icon in the top right of your screen. Under “Subscription Plan,” click the grey “Cancel” button. It will redirect you to your iTunes account in the App Store to cancel the subscription.

 

How do I sign up for the 7-day free trial?

There are two ways to sign up for the 7-day free trial:

  1. Go to the “Profile” tab on the app and click on the settings gear icon in the top right of your screen. Under “Subscription Plan,” click on the gold “subscribe” button. Then click “Start your trial.”

  2. Click on a locked wakeup, then scroll down and click “Subscribe to wake up to this.” Then click “Start your trial.”

 

How do I cancel the 7-day free trial?

To cancel the 7-day free trial, go to the “Profile” tab on the app and click on the settings gear icon in the top right of your screen. Under “Subscription Plan,” click the grey “Cancel” button. It will redirect you to your iTunes account in the App Store to cancel the trial.

 

Do I need to leave the app running in the foreground of my device?

We are doing everything we can to run in the background, but due to restrictions outside our control, you must leave the app running in the foreground for the alarm to work. You are still able to press the lock button to turn your screen off.

 

Is there a volume setting?

Yes! When setting your wakeup, you can set the volume by sliding the volume lever to the left and right. You can also adjust the volume when listening to to your wakeup by clicking the volume button, then sliding the lever to the left and right.

 

Is there a brightness setting?

Yes! When listening to your wakeup, you can increase and decrease the brightness by clicking on the brightness button on your screen, then sliding the lever to the left and right.

 

Can I rewind or fast-forward a wakeup?

No, you cannot rewind or fast-forward through a wakeup. You can stop the wakeup by clicking on the “stop” button on your screen or snooze the wakeup by clicking on the “pause” button.

 

How do I restore my purchases on the app?

There are two ways to restore your purchases on the app:

  1. Go to the “Profile” section of the app and click “downloads.” Then click “Restore Purchases.”

  2. Go to the “Profile” section of the app and click on the settings gear icon in the top right of your screen. There, click on “Restore Purchases.”

 

How can I manage the notifications I receive?

You can manage your notifications from the “Settings” app on your device. There, you can turn notifications on or off.

 

Can I integrate Yoga Wake Up with my Apple Health app?

Yes! Yoga Wake Up may integrate with Apple Health to share your mindfulness moments, workouts, and sleep data. You can control this integration in the “Sources” tab of the Health app.

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